Question PC crashes but stays on ?

[AndyJay25]

I've bought a pre-built PC and I keep having issues. It will randomly crash mainly when under heavy load (gaming or stress testing). Certain games don't crash such as Flight Sim, but CPU demanding games such as Cities Skylines do.

When it crashes there's no BSOD, no error in event viewer - the screen, fans, RGB all stay on EXCEPT 1 stick of ram which goes completely blank as if it's been pulled out. On a couple of occasions it has briefly paused then come back and I've noticed something in Event Viewer along the lines of "Reset to device Raidport0 was issued".

I've done multiple Memtests and it's been fine. I have just downloaded OCCT and it crashed after 10 minutes when performing the CPU+RAM test. I'm going to be doing more testing when I have a little bit more time.

PC Specs
CPU: i9-12900KF
CPU cooler: 360mm ARGB liquid cooler
Motherboard: B760M D3HP (ddr5 - BIOS Ver F6)
Ram: Kingston Fury 5600MT/s CL36-38-38 2x16GB
SSD/HDD: Origin Inception TLC830 pro 1TB / ADATA legend 800 2TB
GPU: Palitt 5070ti Gaming Pro
PSU: Pre-built but presumably new. 850w
Chassis: Vida Visio
OS: Win 11
Monitor:

 

[Lutfij]

Pc Specs:
B760M D3HP (ddr5)
i9-12900KF
Kingston Fury 5600MT/s CL36-38-38 2x16GB
5070ti
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

I've bought a pre-built PC
Might want to include a link to the prebuilt as well.

"Reset to device Raidport0 was issued".

https://www.reddit.com/r/techsupport/comments/c9rkak/reset_to_device_deviceraidport0_was_issued/

Try and uninstall Intel RST and see if that alleviates your issue.

 

[AndyJay25]

Pc Specs:
B760M D3HP (ddr5)
i9-12900KF
Kingston Fury 5600MT/s CL36-38-38 2x16GB
5070ti
When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

I've bought a pre-built PC
Might want to include a link to the prebuilt as well.

"Reset to device Raidport0 was issued".

https://www.reddit.com/r/techsupport/comments/c9rkak/reset_to_device_deviceraidport0_was_issued/

Try and uninstall Intel RST and see if that alleviates your issue.

Will update it now but as it's pre-built I don't have all of them available I'll do as much as I can.


PC just crashed during OCCT Memory test after 10 minutes.
RAM case says XMP 3.0 but I can only select 1.0 or 2.0 in BIOS. Wondering if this is compatability with mobo?

 

[AndyJay25]

Right after testing with OCCT multiple times it kept freezing on the memory test after about 10minutes. I have taken 1 stick of RAM out and tested each stick. With 1 stick it booted and tested fine on OCCT. With the other stick in by itself the PC wouldn't even post - the fans spun fast and there wasn't any RGB or anything. When both sticks are in together they both work fine until testing.

I'm pretty confident in saying I have a faulty stick of RAM. Before I go contacting for warranty would my findings make sense?

 

[JayGau]

Right after testing with OCCT multiple times it kept freezing on the memory test after about 10minutes. I have taken 1 stick of RAM out and tested each stick. With 1 stick it booted and tested fine on OCCT. With the other stick in by itself the PC wouldn't even post - the fans spun fast and there wasn't any RGB or anything. When both sticks are in together they both work fine until testing.

I'm pretty confident in saying I have a faulty stick of RAM. Before I go contacting for warranty would my findings make sense?

If it crashes with one stick but runs fine with the other, then you clearly have your answer. When you test with one stick, are you using the same ram slot for both sticks (the first one from the right)?

 

[drivinfast247]

That motherboard looks like its lacking in the VRM department. Maybe its a heat issue with the VRMs?

 

[AndyJay25]

If it crashes with one stick but runs fine with the other, then you clearly have your answer. When you test with one stick, are you using the same ram slot for both sticks (the first one from the right)?

I did use the same slot but it was the 2nd from left not first from the right?

I believe I can check VRM temp with Cpu-z? I'll do that soon

 

[JayGau]

I did use the same slot but it was the 2nd from left not first from the right?

I believe I can check VRM temp with Cpu-z? I'll do that soon

If one of the ram sticks works fine but the pc crashes when you swap it with the other stick in the same slot, then this stick is bad. You need to replace both sticks (don't just replace the faulty stick, you can't mix sticks from different kits).

Cpu-z doesn't show temperatures. Use HWiNFO for that.

 

[AndyJay25]

If one of the ram sticks works fine but the pc crashes when you swap it with the other stick in the same slot, then this stick is bad. You need to replace both sticks (don't just replace the faulty stick, you can't mix sticks from different kits).

Cpu-z doesn't show temperatures. Use HWiNFO for that.

Ive just posted the ram off ti be replaced under warranty so fingers crossed it'll be sorted when I get the new ones

 

[Misgar]

Ive just posted the ram off ti be replaced under warranty so fingers crossed it'll be sorted when I get the new ones

Did you return both sticks or just one? As @JayGau says, you need to replace both sticks. That way you'll have a matched pair, as opposed to two unmatched DIMMs from different batches (one old, one new). DIMMs from different batches can affect stability, especially when overclocked.

 

[AndyJay25]

Did you return both sticks or just one? As @JayGau says, you need to replace both sticks. That way you'll have a matched pair, as opposed to two unmatched DIMMs from different batches (one old, one new). DIMMs from different batches can affect stability, especially when overclocked.

They are part of a kit of 2x16GB, so they said to return the kit and once they've received it they'll send out a replacement. I'm just praying it is the RAM and not something else because if it is then I don't have a clue..

 

[Misgar]

You've been logical and thorough in testing your RAM and it does sound like one DIMM is bad.

RAM case says XMP 3.0 but I can only select 1.0 or 2.0 in BIOS. Wondering if this is compatability with mobo?

There's a third XMP setting which I recommend trying, i.e. Disabled.

From the BIOS manual:
https://download.gigabyte.com/FileL...bios_e.pdf?v=aceb9fb3f69cc73ea6b2fddd6a6f34ed

Extreme Memory Profile (X.M.P.)

Allows the BIOS to read the SPD data on the installed XMP memory module(s) to enhance memory
performance when enabled.

1). Disabled - Disables this function.
2). Profile1 - Uses Profile 1 settings.
3). Profile2 - Uses Profile 2 settings. (Available only when you install a memory module that supports
this feature.)

Profile 1 and Profile 2 are (potentially) two different levels of XMP memory overclocking. If you're particularly unlucky with your choice of mobo, RAM and CPU, these profiles might not be 100% stable. I'd hope that 5600MT/s would work OK with your i9-12900K, but a 7000MT/s kit might be too fast.

When you get the new RAM, set XMP to Disabled in the BIOS. RAM speed should drop to the JEDEC default 4800MT/s and I'd expect the system to be stable. To confirm, run a full pass of MemTest86 (several hours). Even one error needs remedial action.

Next, try XMP Profile 1. This will probably run memory at an intermediate speed (or looser timings) somewhere between JEDEC 4800 and max XMP speed for your RAM. I'm just guessing here because the BIOS manual for your board isn't very detailed. Run another full MemTest86 test at Profile 1.

Finally, try XMP Profile 2. I'd expect this to run the fastest programmed XMP settings held in the SPD chips on the DIMMs. Run another MemTest86 at Profile 2 (if it's different from Profile 1).
https://cybersided.com/spd-speed/